Shipping Policy – CASHXCITY

Effective Date: March 26, 2025

At CASHXCITY, we aim to provide our customers with reliable and efficient shipping services. Below are the details of our shipping policy to ensure a smooth and transparent process for every order.

1. Shipping Methods

We offer various shipping options to suit the needs of our customers, including:

  • Standard Shipping: Typically delivered within 3-5 business days for UK orders.

  • Express Shipping: Faster delivery, usually within 1-2 business days for UK orders.

  • International Shipping: Available for customers outside the UK. Delivery times vary based on the destination, typically between 7-14 business days.

Shipping methods available will be shown at checkout, allowing you to choose the option that best fits your needs.

2. Shipping Costs

Shipping charges are calculated at checkout based on your shipping address and selected shipping method. The final shipping cost will be displayed before you complete your purchase.

  • Free Shipping: Free standard shipping may be available for certain promotions or orders over a specific amount. Please check for any ongoing offers.

  • Additional Costs: For international orders, customs duties, taxes, and additional charges may apply based on your country’s regulations. These charges are the responsibility of the customer.

3. Order Processing

Orders are typically processed within 1-3 business days after receiving your order confirmation. Orders placed after business hours or on weekends/holidays will be processed the following business day.

Once your order is processed and shipped, you will receive an email with tracking information, so you can monitor the status of your delivery.

4. Delivery Times

  • Domestic Orders (UK):

    • Standard Shipping: 3-5 business days.

    • Express Shipping: 1-2 business days.

  • International Orders: Delivery times for international orders can vary depending on the destination country and customs processing times. Typical delivery time ranges between 7-14 business days.

Please note that during peak seasons, such as holidays, delivery times may be longer than usual.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on the carrier’s website.

If you have any issues with tracking or delivery, please contact our customer service team for assistance.

6. Shipping Address

It is the responsibility of the customer to provide accurate shipping information during the checkout process. Please ensure your shipping address is correct before submitting your order. CASHXCITY is not liable for any delays or issues arising from incorrect address information.

7. Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact us immediately at contact@cashxcity.xyz. We will investigate the issue and assist you in resolving the matter, which may include issuing a replacement or a refund, depending on the circumstances.

8. Returns Due to Shipping Issues

If you receive a product that is damaged or incorrect, please refer to our Refund and Return Policy. We will gladly assist you in returning or exchanging the product.

9. Customs and Import Duties

For international shipments, customers are responsible for any customs duties, taxes, or import fees levied by their country. These fees are not included in the cost of the product or shipping and must be paid by the customer directly to the customs office upon delivery.

10. Contact Us

If you have any questions or concerns about shipping, please reach out to our customer service team for assistance: