Refund and Returns Policy
Effective Date: December 11, 2024

At CASHXCITY, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a simple and transparent return and refund process. Please read the following terms carefully to ensure a smooth return and refund experience.

1. Eligibility for Returns

We accept returns on products purchased from our website within 30 days of the order date. To qualify for a return, the following conditions must be met:

  • Condition of the Product: The product must be unused, unopened, and in its original condition. All original packaging, accessories, tags, and promotional items must be included.
  • Proof of Purchase: You must provide the original receipt, order confirmation email, or proof of purchase.
  • Return Authorization: All returns must be authorized by CASHXCITY customer service.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@cashxcity.xyz or call us at (888) 477-6763 to request a Return Authorization (RA) number.
  2. Prepare Your Package: After receiving the RA number, securely package the product in its original condition along with any accessories and documentation.
  3. Return Shipping: You are responsible for the return shipping costs unless the return is due to a product defect or our error.
  4. Processing Time: Once we receive the returned product, we will process the return within 7-10 business days.

3. Refunds

Refunds will be issued in the original form of payment, minus any shipping fees. Please note that refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider.

4. Non-Returnable Items

Some products may not be eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Opened or used products (unless defective)

5. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at info@cashxcity.xyz or call us at (888) 477-6763. We will arrange for a return and issue a full refund or replacement at no additional cost.

6. Exchanges

At this time, we do not offer direct exchanges. If you need to exchange an item, please return the product and place a new order.

7. Questions

If you have any questions or need further assistance, please contact us at: